Frequently Asked Questions
Everything you need to know about buying and selling certified pre-owned bikes.
How do you guarantee the quality of the bicycles?
Every bike sold on Tuvalum undergoes a rigorous inspection by our professional mechanics. We verify the frame integrity, drivetrain condition, and components to ensure they meet our 'Tuvalum Certified' standards before shipping.
What are the shipping costs and delivery times?
Shipping costs vary depending on your location and the bike's size. Typically, domestic deliveries take 3-5 business days, while international shipping can take 7-10 days. All bikes are packed in specialized protective boxes.
Can I return a bike if I am not satisfied?
Yes, we offer a 14-day return policy. If the bike does not meet your expectations or the description provided, you can initiate a return request through our customer service portal.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. We also offer flexible financing options in select regions to help you spread the cost of your purchase.
Do the bikes come with a warranty?
Yes, all Tuvalum Certified bikes come with a 12-month warranty covering hidden defects and structural issues, giving you peace of mind similar to buying a brand-new bicycle.
How does the buy-back program work?
If you want to upgrade your ride, we offer a buy-back guarantee for bikes previously purchased on our platform. We will provide a valuation based on the current market condition and mechanical state of the bike.